Warranty & Repairs

REPAIR CONTACT INFORMATION

Contact warranty and repair for more information:

Julie Schley (814) 827-3673 julschley@queencutlery.com  

Queen Cutlery Company Warranty

Queen Cutlery Company knives are designed and built for use as cutting tools. Use of our knives for any purpose other than cutting is considered abuse. As with any tool Queen Cutlery Company knives can wear out. They may also fail to perform if not used or cared for properly. If your knife has been put to hard use for a long period of time, it is possible that the useful life of the Queen Cutlery Company product has been exceeded and Queen Cutlery Company will be unable to perform any work upon the knife that will improve the condition thereof.

WARRANTY INFORMATION:

  • Queen Cutlery Company warrants that all of our products are free from defects in material and workmanship.
  • Repairs to your knife performed by any source other than Queen Cutlery Company unconditionally voids the knife’s warranty.
  • Queen Cutlery Company’s warranty does not cover damage caused by abuse, misuse, loss, improper handling, alterations, accident, neglect, disassembly, or improper sharpening.
  • If a knife fails to function as it was designed, we will examine its condition upon its return to Queen Cutlery Company identify why it failed and respond in an appropriate manner.
  • If we determine there is a defect in the manufacture/materials/workmanship, Queen Cutlery Company will repair, or replace that product with the same model or one of equal value at its own expense.
  • If Queen Cutlery Company is unable to improve the condition of the knife, we will return it to you with the recommendation it be retired from use. All costs associated with shipment of the product(s) are the responsibility of the customer.
EDC ( Everyday Carry)
All Queen Cutlery Company product marked "EDC" Every Day Carry are not covered under warranty. All products have been inspected and properly marked and sold at a discount to the customer for its cosmetic flaws. The knife will be a great knife to carry but it will NEVER be repaired or replaced by Queen Cutlery Co. 

WHERE TO SEND YOUR KNIFE:

When sending your knife for warranty or repair- include a description of the problem and how it occurred. Please send your knife in a box. Knives have a tendency to tear envelopes in transit. Include: Company or individual name, return address (no P.O. Boxes please) daytime phone number. We recommend shipping UPS or registered mail for your tracking purposes.

Queen Cutlery Company
Attn: Julie Schley
507 Chestnut St.
Titusville, PA 16354

RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMINITY AGREEMENT.
By purchasing any item produced by Queen Cutlery Company the buyer assumes responsibility to ascertain and follow all applicable federal, state, local and international laws in having, owning, carrying, shipment, transporting, and use of any Queen Cutlery Company product. The buyer expressly agrees to indemnify and hold harmless Queen Cutlery Company. for all claims resulting directly or indirectly from the purchase, ownership, transportation or use of the item in violation of applicable federal, state and local laws or regulations. Queen Cutlery Company is not liable for misuse of any Queen Cutlery Company knife or product purchased either directly from Queen Cutlery Company or from a dealer/distributor.

*Information on this site is subject to change without notice. Modification of products, materials, measurements, technical specifications and availability can occur. Contact your local Queen Cutlery Company dealer for information.

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